We hope that you are loving your order from Solid Solutions. However, if there is any reason you are not entirely happy you may be able to return your order in accordance with our refund & returns policy below.


Due to the nature of our products we cannot accept returns on any used or opened items.


Our returns & refund policy covers:

Goods invoiced but not supplied

Incorrect supply

Faulty products*


How to return your products?


1 - Notifying us of your intention to return your order

You must notify us within 2 days of receiving your order of any errors or faults


2 - Completing documentation

Complete all forms that our customer service team will send you


3 - Returning to Solid Solutions

Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipments, we recommend you use a trackable post service.


 In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return


* Please note: Return shipping costs are not covered by Solid Solutions and will not be included in any refund.


4 - Processing the refund


We will refund back to the original payment method, this may take up to 10 days to show up in your account.