Privacy Policy for Solid Solutions

Last updated: 10 April 2026

Solid Solutions ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

Business Details:
Solid Solutions
ABN: 81 978 276 285
35 Hugh Street, Belmore NSW 2192
Sydney, Australia
Email: sales@solidsolutions.com.au

Phone: +61 0412 190 736

1. Information We Collect

We may collect personal information when you interact with our website, including when you:

  • Create an account, place an order, or contact us
  • Subscribe to our newsletter or marketing communications
  • Enter promotions, surveys, or competitions

This information may include:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely via third-party providers)

We may also collect non-personal data such as browser type, IP address, and browsing behaviour through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Provide customer support
  • Improve our website and services
  • Send marketing communications (only if you opt in)
  • Deliver relevant advertising and remarketing through platforms such as Google and Meta

3. Advertising and Data Sharing

We may share limited information with trusted third-party service providers, such as Google, Meta, and analytics providers, to help us operate our business and deliver relevant advertising.

This may include:

  • Cookie data and website activity
  • Hashed identifiers, such as email, where applicable

This sharing is limited to tools that help us measure and improve advertising performance and does not involve selling personal information.

We do not sell your personal information for monetary gain.

You can opt out of personalised advertising by adjusting your browser settings, using ad platform controls, or contacting us directly.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your cart and preferences
  • Analyse website traffic and performance
  • Support advertising and remarketing campaigns

When you visit our website, you may be presented with a cookie consent banner that allows you to accept or manage your preferences.

You can also control cookies through your browser settings. Disabling cookies may affect website functionality.

5. Data Security

We implement appropriate security measures to protect your personal information. Sensitive data is transmitted using Secure Socket Layer (SSL) technology and stored securely.

6. Sharing of Information

We do not sell or rent your personal information.

We may share your information with trusted service providers who assist with:

  • Payment processing
  • Shipping and logistics
  • Website hosting
  • Marketing and analytics

These providers are only given access to the information necessary to perform their functions and are required to keep your data confidential.

We may also disclose information if required by law.

7. Your Rights and Choices

You have the right to:

  • Access or update your personal information
  • Request deletion of your data
  • Opt out of marketing communications at any time

To exercise these rights, please contact us at sales@solidsolutions.com.au.

8. Third-Party Services

We may use third-party services such as Google Analytics and Google Customer Reviews to understand user behaviour and improve our services.

These services may collect information in accordance with their own privacy policies.

9. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

10. Data Retention

We retain personal information only as long as necessary to fulfil orders, comply with legal obligations, and resolve disputes.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

12. Consent

By using our website and providing your information, you consent to this Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:

sales@solidsolutions.com.au