Customer Care

At Solid Solutions, we are committed to clear policies, transparent service, and helping you shop with confidence. You can view all of our policies below or visit the full pages for more details.

Business Details

Solid Solutions
ABN: 81 978 276 285
35 Hugh Street, Belmore NSW 2192
Sydney, Australia
Email: sales@solidsolutions.com.au

Phone: +61 0412 190 736

Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method.

View full Shipping Policy →

We accept returns for defective and non-defective products within 30 days of purchase, and we also accept exchanges for eligible items.

No restocking fees apply. Approved refunds are processed within 2 business days to the original payment method.

View full Returns Policy →

We respect your privacy and only use your information to process orders, improve services, support customer care, and deliver relevant advertising where permitted.

We do not sell your personal information for monetary gain.

View full Privacy Policy →

By using our website, you agree to our terms and conditions, including your rights under Australian Consumer Law.

Our terms also explain website use, product information, promotions, and limitations that apply to the extent permitted by law.

View full Terms →

Need Help?

If you have any questions about your order, shipping, returns, or our policies, please contact us at sales@solidsolutions.com.au.

Phone: +61 0412 190 736