Shipping Policy
Last updated: 10 April 2026
This Shipping Policy applies to all orders placed with Solid Solutions ("we", "our", "us"). It outlines how we process, ship, deliver, and offer local pickup options.
Business Details
Solid Solutions
ABN: 81 978 276 285
35 Hugh Street, Belmore NSW 2192
Sydney, Australia
Email: sales@solidsolutions.com.au
Phone: +61 0412 190 736
1. Order Processing & Cut-Off Times
All orders are processed within 1 business day (Monday to Friday, excluding public holidays).
Daily Cut-Off Time (Sydney, Australia – AEST):
Orders placed before 8:00 AM are typically processed the same business day.
Orders placed after this time will be processed on the next business day.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak periods (such as promotions or holidays), processing times may be extended by 1–2 additional business days.
2. Handling Time
Our typical handling time is 1–2 business days. This includes order verification, packing, and preparation for dispatch.
3. Local Pick-Up
Pick Up Available – Free
Local pick-up is available from our Belmore, NSW location.
Orders are usually ready within 24 hours (business days).
You will receive a notification when your order is ready for collection, along with pick-up instructions.
4. Shipping Rates & Delivery Estimates (Australia)
We offer reliable shipping across Australia:
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Standard Shipping | 2–9 business days | Calculated at checkout |
Shipping rates start from $6.99 and are calculated at checkout based on location and order size.
5. Transit Time
Once dispatched, the typical transit time is 1–7 business days, depending on your location and the selected shipping service.
Deliveries to rural or remote areas may take longer.
6. Shipping Carriers
We partner with trusted logistics providers to ensure reliable delivery:
- Australia Post
- Couriers Please
- Direct Freight
- Aramex
The shipping carrier used will depend on your delivery location.
7. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details.
You can track your order directly through the carrier’s tracking system using the provided link.
8. Incorrect Address Details
Please ensure your shipping details are correct at the time of placing your order.
We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
If an order is returned due to incorrect address details, additional shipping fees may apply to resend the order.
9. Lost or Damaged Items
If your order arrives damaged or does not arrive within the expected timeframe, please contact us within 2 days of the delivery or expected delivery date.
We will work with the shipping carrier to investigate and resolve the issue where appropriate.
10. Contact Us
If you have any questions regarding shipping or pick-up, please contact us: