Frequently Asked Questions (FAQ)
1. What is your return policy?
We accept returns within 30 days. Items must be unused, in original condition, and include proof of purchase.
2. How do I start a return?
Email us at sales@solidsolutions.com.au to begin the process.
3. Do you offer exchanges?
Yes, exchanges are available within the 30-day return period.
4. Who pays for return shipping?
- Customer pays for change-of-mind returns
- We cover costs for faulty, damaged, or incorrect items
5. What if my item is faulty or damaged?
You are entitled to a replacement, repair, or refund. Contact us within 2 days of delivery.
6. Are there non-returnable items?
Yes—used, opened, or personalized items are not eligible for return (unless faulty).
7. How long do refunds take?
Refunds are processed within 2 business days after approval.
8. Can I cancel my order?
Yes, before dispatch. After shipping, it must be returned.
9. How long does shipping take?
Delivery usually takes 2–9 business days within Australia.
10. Do you offer local pickup?
Yes, free pickup is available and ready within 24 hours.
11. Will I get tracking details?
Yes, tracking is sent once your order is dispatched.
12. What payment methods do you accept?
Accepted Payment Methods
We accept the following payment options:
- Credit & Debit Cards: Visa, Mastercard, American Express
- Digital Wallets: PayPal, Shop Pay, Google Pay, Apple Pay
- Buy Now, Pay Later: Afterpay
All payments must be completed in full at the time of purchase or approved through the selected payment provider.
Eligibility
Available payment methods may vary based on your location, device, or eligibility. You can view all available payment options during checkout.
13. Is payment secure?
Yes, all payments are processed securely.
14. How can I contact you?
📧 sales@solidsolutions.com.au
📞 +61 0412 190 736