Frequently Asked Questions (FAQ)
1. What is your return policy?
We accept returns within 30 days. Items must be unused, in original condition, and include proof of purchase.
2. How do I start a return?
Email us at sales@solidsolutions.com.au to begin the process.
3. Do you offer exchanges?
Yes, exchanges are available within the 30-day return period.
4. Who pays for return shipping?
- Customer pays for change-of-mind returns
- We cover costs for faulty, damaged, or incorrect items
5. What if my item is faulty or damaged?
You are entitled to a replacement, repair, or refund. Contact us within 2 days of delivery.
6. Are there non-returnable items?
Yes—used, opened, or personalized items are not eligible for return (unless faulty).
7. How long do refunds take?
Refunds are processed within 2 business days after approval.
8. Can I cancel my order?
Yes, before dispatch. After shipping, it must be returned.
9. How long does shipping take?
Delivery usually takes 2–9 business days within Australia.
10. Do you offer local pickup?
Yes, free pickup is available and ready within 24 hours.
11. Will I get tracking details?
Yes, tracking is sent once your order is dispatched.
12. What payment methods do you accept?
Visa, Mastercard, Amex, PayPal, Shop Pay, Google Pay, and Afterpay.
13. Is payment secure?
Yes, all payments are processed securely.
14. How can I contact you?
📧 sales@solidsolutions.com.au
📞 +61 0412 190 736