Security & Data Protection Policy

Last updated: 10 April 2026

We are committed to protecting your personal information and maintaining appropriate security measures across our website and related systems. This Security & Data Protection Policy explains the steps we take to help safeguard customer information when you browse our website, place an order, or interact with our services online.

1. Secure Website Connection

Our website uses secure encryption technologies, including Secure Socket Layer (SSL), to help protect data transmitted between your browser and our website. This helps reduce the risk of unauthorised access to information entered on our site.

2. Secure Payment Processing

Payments made through our website are processed using trusted third-party payment providers.

We do not collect, store, or have access to your full credit card or payment card information at any time. All payment information is securely handled and processed directly by certified payment gateways in accordance with their security and compliance standards.

Payment information is managed entirely by these providers and is not stored within our systems.

3. Access Controls

We limit access to personal information to authorised personnel, service providers, and systems that require access for legitimate business purposes, such as order processing, customer support, shipping, website operations, and marketing administration.

We take reasonable steps to ensure that access to customer information is restricted and managed appropriately.

4. Third-Party Services and Platforms

We may use trusted third-party service providers to support our business operations, including website hosting, payment processing, shipping, analytics, customer communications, and advertising platforms. These providers may process information on our behalf and are expected to maintain appropriate security protections for the services they provide.

While we take care in selecting reputable providers, each third-party platform operates under its own systems, processes, and security policies.

5. Monitoring and Risk Reduction

We take reasonable steps to help protect our website and systems from misuse, unauthorised access, disruption, loss, alteration, or disclosure of information. These steps may include platform-level protections, account controls, software updates, app management, and general operational safeguards.

6. Data Retention and Protection

We retain personal information only for as long as reasonably necessary to fulfil orders, provide services, comply with legal obligations, resolve disputes, and maintain business records. When information is no longer required, we take reasonable steps to manage or remove it in accordance with our internal practices and legal obligations.

7. Customer Responsibilities

You also play an important role in protecting your information. If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and for restricting access to your devices and account credentials.

If you believe your account or personal information may have been compromised, please contact us as soon as possible.

8. Security Limitations

We take reasonable steps to protect your personal information using appropriate security measures. However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

While we strive to protect your information, we cannot guarantee absolute security.

9. Policy Updates

We may update this Security & Data Protection Policy from time to time to reflect operational, legal, or technology changes. Any updates will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions about this Security & Data Protection Policy, or if you believe there has been a security issue relating to your information, please contact us using the details listed on our website contact page or through our customer service email address.